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| Q. |
How do I make my room reservation
? |
| A. |
To make reservations, please
use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on
the Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take the
Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not
later than 36 hours. If you do not receive your
respond with 36 hours, please e-mail back to
us at maxcarry@tm.net.my |
| Q. |
I don't have 24 hours to
wait for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after 36
hours we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor
that your reservation does not reached us may
be due to server’s error or due to some other
technical problem. Please e-mail back to us
at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not
later than 36 hours. Reservations are deemed
secured if guaranteed with credit card or a
prepaid Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling up and submission
of my Reservation Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later than 36 hours,
you will be contacted by e- mail informing you
on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We shall be responding
back to you via e-mail. We do not call or we
do not fax to you unless requested to do so.
Please ensure that you furnish to us an accurate
e-mail address/es. |
| Q. |
We seem to unable to locate
your telephone number on this website ? |
| A. |
This website and the rates
displayed on this website are specially formulated
for Internet Booking Only. Guest that calls
in at the hotel shall not be entitled to our
Internet Promotional Rates. This is the reason
why we do not furnish Telephone contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for you
to quote your confirmation number if you were
given one but if you were not, it would be advisable
for you to print out the confirmation letter
and bring along. |
| Q. |
What do I need upon checking-in
? |
| A. |
If you are given a confirmation number please
quote it during checking- in and if you do not
it would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
How far ahead should I make
the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for us
to book early ? |
A. |
Yes it would as most of
the time we are always fully booked. In order
not to get disappointed please make your booking
as early as possible. |
| Q. |
During the reservation I
gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes this is possible. We
do not collect payment online. We do not deduct
from your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee
your reservation only. You may pay cash upon
check in instead. |
| Q. |
What are the means for us
to guarantee our booking ? |
| A. |
To guarantee your booking
we would request for your credit card details.
For those without credit card details we would
instruct then to make a cash deposit into the
house’s bank account. Please indicate in the
Reservation Form that you wish to pay by Cash. |
| Q. |
Which would you prefer us
to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
| A. |
Depending where you are
from, if you are from Overseas we would prefer
Credit Card due to the troublesome procedures
of having to go to the nearest compatible banks
to make the cash deposit. To make your reservation
and confirmation process easier and faster we
would prefer Credit Card. |
| Q. |
If we do not have a Credit
Card can we make our reservations via your Online
Reservation Form and what are the procedures ?
|
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures
would be as follows. You are to fill up our
Online Reservation Form and please indicate
to us that you are paying by Cash. We shall
give you further instruction on how to make
your Cash Deposit into our hotel/resort Bank
Account during the confirmation stages. |
| Q. |
Do you collect payment during
the Reservation stages ? |
| A. |
No we do not collect payment
during the reservations stages. During reservation
stage we need your credit card details for the
main reason to guarantee your reservation. |
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| Cancellation Policy |
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| Q. |
How do I change or cancel
my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and
Check Out Date. We would prefer by e-mail as
it is faster to do so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty if
we defaulted ? |
| A. |
Our Cancellation Policy
and Penalty Charges if any, are contained within
this website either on the Accommodation or
Room & Rates or Promotional Packages Page.
Please look for these information within this
site. |
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| Payments |
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| Q. |
What credit card types are
accepted for guarantee/deposit or payment at your
hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort accept
Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include
my credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe to use my credit
card? |
| A. |
Yes, Our Secured Online Reservation Forms are
encrypted. |
| Q. |
Why do you need my credit
card number and expiry date? |
| A. |
To guarantee the reservation during peak period
or late arrival. |
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| Rooms & Rates
|
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| Q. |
Based on the rates offered
on your website, is it possible for us to ask
for special discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the
discounted rates meant for Internet booking
only. Only bookings made via this website are
entitled to these Internet Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates for
Airlines staffs, please make booking through
your respective airlines for rates accorded
to the respective airlines if any. Our rates
are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special
Internet Promotional rates. Please check with
the respective department if there are any special
rates accorded to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
| A. |
No. We do not have any
special rates for Government Employees from
a foreign government. |
| Q. |
What are the check-in &
checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time
is at 12.00 p.m. |
| Q. |
What is the earliest time
I can check-in into the hotel room ? We will be
arriving at the hotel/resort early in the morning? |
| A. |
Our normal Check-In time
is 2.00pm. Our earliest Check-In time is 12.00
noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do you have Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot
free of charge. Please enquire at the reception
upon check-in. |
| Q. |
We will be arriving at 5.00
am in the morning, if we check-in at this time,
do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at 12.00
am, we would like to check out late at 8.00pm,
What is your rate for late check out? |
| A. |
The normal room rates available on the website
applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes, but you shall be charged
in accordance to the rates shown on this website.
Please indicate in your reservation form your
arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late check out until 3.00
pm are usually not chargeable but is always
subject to availability of rooms. Please indicate
in your reservation form as we may be able to
accommodate your request free-of-charge if room
are available. |
| Q. |
We
are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00 am,
is this chargeable ? |
A. |
Early Check in are usually
not chargeable but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available. |
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| Location |
| |
| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
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| Transportation |
| |
| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please
indicate in the reservation form that you require
the Airport transfers. We shall give you the
quotation for Airport Transfer during the confirmation
of your bookings. |
| Q. |
Which is cheaper, your Airport
Transfer or the Public Transport ? |
| A. |
The public transport is obviously cheaper. |
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| Hotel Facilities
|
| |
| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description
of the hotel/resort is available within this
website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description
of the hotel/resort is available within this
website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q. |
Do we need adaptors or transformers
for our electrical devices? |
| A. |
If you are from Asians
countries, adaptors or transformer are not needed
but advisable to carry with you as some electrical
voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
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| Malaysian Law |
| |
| Q. |
Is there a speed limit on
the Malaysian roads and are seat belts required?
|
| A. |
Speed limits vary on each
road. The normal speed limit on the highway
is 110 km/hr. Speed limit signboards are available
for reference. Please do not exceed the speed
limit. Seat belts are required for the driver
and the front seat passengers. |
| Q. |
Do we need a Malaysian Driving
Permit to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian
driving license. However, please check with
the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on the
same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side of
the road. |
| Q. |
How much can I take currency
back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as
follows : A resident and a non-resident is permitted
to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no
limit on the amount of foreign currency notes
or traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident is
permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out of
Malaysia, foreign currency notes including traveller's
cheques, not exceeding the amount brought in. |
| Q. |
What is the legal drinking
age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan
and Terengganu. Most of the hotels/resorts in
Kelantan and Terengganu do not serve alcohol.
Please check with the front counter for more
info on this matter. |
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| Travel Document |
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective
country. The following webpage may be able to
provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Miscellaneous |
| |
| Q. |
Does anyone in Kuala Lumpur
speak English or any other language? |
| A. |
English is the common language
used here.Our national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change money
before or upon arrival? |
| A. |
For your convenience, it
always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can I exchange currency?
|
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe sizes
the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on
Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear hair
coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard tipping
practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping
is at your own discretion. |
| Q. |
What's the weather like
there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout
the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu,
most of the hotel and resort along the east
coast here are closed from November to January
due to the monsoon season. Please check with
us on this information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following website for more
details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures
on some of the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details
on Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
A. |
|
| Q. |
Where can I find details
on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more about
public transport to your hotel, where do we find
the said information ? |
| A. |
|
| Q. |
Where can I find the location
map of all the major island resorts in Malaysia? |
| A. |
Please refer to the following website for details
on location map of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the list
of Calendar of events in Malaysia ? |
| A. |
Please refer to the following website for the
complete list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and in Malaysia
? |
| A. |
Please refer to the following website for details
of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of shopping complexes on Langkawi Island ? |
| A. |
Please refer to the following website for list
of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign Countries
in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical
Centres, Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers while
in Malaysia. |
| A. |
Please refer to the following website for all
these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the list
of good hotels and resorts in Malaysia ? |
| A. |
Please refer to the following website for the
list of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch with
you ? |
| A. |
To get in touch with us you may e-mail us
at maxcarry@tm.net.my
. |
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